Privacy Policy

1. Who we are

pip0 is operated by Zenedge Consulting ("we", "us", "our"), a company registered in the Netherlands. We are the data controller for personal data collected through pip0.ai and next.pip0.ai.

Contact: [email protected]

2. Data we collect

Account data

• Email address — required to create an account and log in
• Name — provided during signup, used to personalise your experience

Usage data

• Workflow runs, flow configurations, and automation activity within your account
• Template interactions (views, installs, activations) — used to improve our template library
• Feature usage patterns — used to improve the platform

Payment data

• Payment information is processed by our payment provider. We do not store raw card details.
• We retain transaction records (amount, date, plan) for accounting purposes.

Technical data

• IP address, browser type, and device information collected automatically when you use the service
• Session cookies required for authentication (see our Cookie Policy)

3. How we use your data

• To provide and operate the pip0 service
• To authenticate your account and maintain your session
• To process payments and manage your subscription
• To improve the platform based on usage patterns
• To send transactional emails (password resets, account notifications)
• To comply with legal obligations

4. Legal basis (GDPR)

• Contract performance — processing your account data to provide the service you signed up for
• Legitimate interests — usage analytics to improve the platform
• Legal obligation — retaining transaction records for accounting
• Consent — where we ask for your permission (e.g. marketing emails)

5. Data storage and transfers

Your data is stored on servers located in the EU (Frankfurt, Germany via Supabase). We do not transfer personal data outside the EEA without appropriate safeguards.

6. Data retention

• Account data is retained while your account is active
• After account deletion, personal data is deleted within 30 days
• Transaction records are retained for 7 years for legal/accounting purposes

7. Your rights (GDPR)

As an EU resident, you have the right to:

• Access — request a copy of your personal data
• Rectification — correct inaccurate data
• Erasure — request deletion of your data ("right to be forgotten")
• Portability — receive your data in a machine-readable format
• Objection — object to processing based on legitimate interests
• Restriction — request we limit how we process your data

To exercise any of these rights, email [email protected]. We will respond within 30 days.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.

8. Self-hosted installations

If you self-host pip0 on your own infrastructure, Zenedge Consulting does not have access to your users' data. You become the data controller for your installation and are responsible for your own GDPR compliance.

9. Third-party services

• Supabase — database hosting (EU, Frankfurt)
• Payment processor — payment processing (data subject to their privacy policy)
• Resend — transactional email delivery

10. Changes to this policy

We may update this policy from time to time. Material changes will be notified via email. Continued use of the service after changes constitutes acceptance.

11. Contact

Questions about this policy: [email protected]